Reference

Terms and Conditions That Govern Your Account

Every action you take on tayagm — opening an account, depositing via GCash, Maya or InstaPay, placing a wager, or requesting a cash-out — is covered by these Terms and Conditions.

Account eligibility rulesGCash, Maya, InstaPay deposit termsWithdrawal and verification conditionsAccount suspension and closureDispute resolution process

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What These Terms Actually Cover

tayagm Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

These Terms and Conditions form a binding agreement between you and tayagm the moment you complete account registration. Access to the platform and eligibility to participate depend on local law in the Philippines; it is your responsibility to confirm that online casino activity is permitted where

1
you are located. We reserve the right to update these terms at any time. When we do, the updated version is posted on this page and takes effect immediately for active accounts. Your continued use after an update counts as acceptance. All financial transactions — deposits
2
through GCash, Maya or InstaPay, as well as withdrawal requests back to those same e-wallets — are processed according to the payment terms in Section 4 of this document. Deposits are credited to your account wallet once the transfer is confirmed on the payment rail. Withdrawals
3
go through an identity verification step before funds are released; this step protects your account from unauthorised cash-outs. Accounts found to be duplicates, created with false details, or used to abuse promotional terms will be suspended pending review. We may close an account permanently if a
4
breach is confirmed. If you believe a closure was made in error, contact our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

REACH OUR TEAM

Contact Us About These Terms

If any clause in these Terms and Conditions is unclear, or you need to raise a dispute about a transaction or account decision, our support team is the right first step. Reach us through live chat inside the platform, by email, or via our official social page. We aim to acknowledge all terms-related queries within one business day and resolve account disputes as quickly as the verification process allows.

Team online

Live Chat

Open the chat widget inside your logged-in account. This is the fastest path for urgent questions about a suspended account or a blocked withdrawal.

Email Support

Send a detailed message to our support address for written terms queries, document submissions for identity verification, or formal dispute requests.

Social Page

Follow and message our official social page for general terms updates, policy announcements, and non-urgent account questions from Philippines players.

HOW WE APPLY THIS POLICY

How tayagm Handles Your Account and Data

These Terms and Conditions exist to protect both sides of the relationship. Below is how we put them into practice across the four areas that matter most to your account: data handling, account security, retention of records, and your right to request changes.

Data Handling

Account details you submit — name, mobile number linked to GCash or Maya, and ID documents — are used only for verification and fraud prevention. We do not sell your data to third parties.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number each time you log in from a new device. Never share that PIN with anyone, including support staff.

Record Retention

We keep transaction records — including InstaPay transfer references and GCash deposit confirmations — for a period required by applicable regulations. You can request a copy through live chat.

Requesting Changes

To update registered details such as your linked e-wallet number or email address, submit a change request through live chat with supporting ID. Changes take effect after verification is complete.

Frequently Asked Questions on These Terms

These are the questions we hear most often about how our Terms and Conditions work in practice. If your question is not answered here, reach our support team through live chat inside your account.

They apply from the moment your account is created and remain in effect for as long as the account exists. Using the platform after any update means you accept the revised terms.

We post all updates directly on this page. We aim to notify active accounts by email when material changes are made, but the updated page is the authoritative version.

Funds already credited to your account wallet are held securely during the review. If the suspension is resolved in your favour, access is restored. If the account is closed, eligible balances are returned after verification.

Verification confirms the withdrawal goes to the account owner. This step protects you from unauthorised cash-outs and is required for all GCash, Maya and InstaPay withdrawal requests.

Contact support through live chat with your InstaPay or GCash transaction reference number and a brief description of the issue. We log and review all disputes on a case-by-case basis.

Access and eligibility depend on local law. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you in your specific location.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

Contact Us About These Terms

Live Chat

Email Support

Social Page

How tayagm Handles Your Account and Data

Data Handling

Account Security

Record Retention

Requesting Changes

Frequently Asked Questions on These Terms

01 When do these Terms and Conditions apply to my account?

02 Can tayagm change the Terms and Conditions without telling me?

03 What happens to my GCash or Maya deposit if my account is suspended?

04 Why is identity verification required before a withdrawal?

05 How do I dispute a transaction or an account decision?

06 Does access to tayagm depend on where I am in the Philippines?

Terms & Conditions

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